Frequently Asked Questions
Everything you need to know about shopping with Something Went Wrong.
What is the typical shipping timeframe?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your clothing materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use organic cotton and recycled polyester in over 80% of our seasonal collections.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel an order within 60 minutes of placement by contacting our support team.